Return & Refund Policy
We want you to be confident in what you buy. This policy explains when you can return an item, how to start a return, and what happens with faulty hardware.
Return window
You have 7 days from the day you receive your order to request a return.
Condition requirements
To be eligible for a return, the item must be:
- In the same condition in which you received it, with no physical damage
- In its original manufacturer packaging, with all accessories, cables, adapters, screws, brackets and documentation included
- Free of installation damage, including bent CPU pins, damaged sockets, removed or torn warranty stickers, and thermal paste on contact surfaces
You will also need your receipt or proof of purchase.
How to start a return
Email us at pcvaultcanada@gmail.com with your order number and the reason for the return. If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Returns are sent to:
PC VAULT
45 Victoria Ave, PO Box 26
Ridgetown, ON N0P 2C0
Canada
Faulty or dead-on-arrival hardware
Inspect your order as soon as it arrives. If a component is defective, dead on arrival, damaged in transit, or is not the item you ordered, contact us immediately at pcvaultcanada@gmail.com so we can evaluate the issue and make it right. Photographs of the item and its packaging help us resolve this faster.
Hardware faults reported within the 7-day return window are handled by us directly as a replacement or refund.
Manufacturer warranty
Most components carry a manufacturer warranty that lasts well beyond our 7-day return window. If a part fails after that window, the claim is handled by the manufacturer under their warranty terms. Contact us and we will point you to the right warranty process and provide your proof of purchase.
Items that cannot be returned
- Custom and special-order products, including custom PC builds configured to your specification
- Software, digital products and activation keys once redeemed
- Items missing their original packaging, accessories or serial numbers
- Items damaged during installation or by misuse, improper power delivery, or unauthorised modification
- Sale items and gift cards
If you are unsure whether your item can be returned, get in touch before sending anything back.
Exchanges
The fastest way to get the part you want is to return the item you have, and once the return is accepted, place a separate order for the replacement. This avoids the item you want going out of stock while the return is in transit.
European Union 14 day cooling off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition in which you received it, in its original packaging and with all accessories, and you will need your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received it, contact us at pcvaultcanada@gmail.com.
Questions
Email pcvaultcanada@gmail.com or call 519-784-0717.